Martin Moodie caught up with Dubai Duty Free Chief Operating Officer Ramesh Cidambi in Dubai recently to discuss the state of play. And then the wheels of the juggernaut came off as the COVID-19 pandemic forced the March 2020 closure of the retailer’s home airport, Dubai International.Īfter a steady but modest revival in 2021, this year has seen a hugely encouraging business acceleration with Q2 sales only -12.6% short of the comparative period in pre-pandemic 2019. From its founding in 1983 to a record-breaking year in 2019, Dubai Duty Free was one of travel retail’s greatest success stories, posting uninterrupted annual sales growth and snapping up a seemingly endless string of management, marketing and operational awards. ![]() ![]() ![]() To continue our series coinciding with last week’s TFWA World Exhibition and the forthcoming Trinity Forum (1-2 November), we present one of the best travel retail interviews you are likely to read.
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